Privacy policy.

Information we collect

When you make a booking enquiry, you may provide your name, telephone number, email address, suburb, appliance model, fault description and preferred appointment details. We use that information to respond to the enquiry, assess service coverage and arrange the requested appliance service.

How information is used

Booking information is used only for customer communication, scheduling, diagnosis preparation, quotations, service records and reasonable business administration. We do not sell personal information. Information may be handled by service providers used for website hosting, email delivery or business administration where this is necessary to operate the service.

Website and security

Reasonable measures are used to protect information, but no internet transmission is completely risk-free. Please do not send payment-card details or unnecessary sensitive information through the booking form. Website hosting systems may record technical information such as browser type, time of access and network address for security and reliability purposes.

Access and enquiries

You may ask what personal information is held about you or request a correction by contacting our bookings team. Records may be retained where reasonably required for customer service, warranty, accounting, insurance or legal obligations.

Booking choices and consent

Providing information through the booking form is voluntary. If you prefer, you can telephone the service instead. Only provide information relevant to the appliance fault and requested visit. By sending a booking enquiry, you consent to the information being used to respond to that enquiry and arrange the requested service. You may withdraw an unconfirmed request by contacting the bookings team.